eSIM questions, answered

An eSIM is a digital SIM built into your phone. You download a plan by scanning a QR code instead of inserting a plastic card.

Yes. Most phones run two lines at once — keep your home SIM for calls and SMS, and use MobiSIM for data.

Most phones store 5–10 eSIM profiles, with one or two active at a time.

Use manual entry with the SM-DP+ address and activation code from your email, or install from the MobiSIM app.

Most eSIMs can only be installed once. Don’t delete it until your trip is over — contact support if you removed it by mistake.

A full reset erases eSIMs. Choose “Keep eSIM” when prompted, or contact support first.

When your eSIM first connects to a supported network in the destination.

Yes, tethering is allowed on all plans unless stated on the plan page.

Yes, in the app or on the website — no new QR code needed.

15% of every purchase is added to your wallet instantly as store credit. Credits never expire.

Plans that haven’t been installed can be refunded. See our Terms for details.

Turn on Data Roaming for the MobiSIM line, make sure it’s selected for mobile data, then toggle Airplane mode.

Use our compatibility checker, or dial *#06# — if you see an EID number, your phone supports eSIM.